At Select Sports Souvenirs, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase for any reason, we are here to help. Please review our returns policy below for guidance on returning items.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return or exchange.
Eligibility for Returns
To be eligible for a return or exchange, the following conditions must be met:
- The item must be in its original condition, unused, and in the same packaging as when you received it.
- You must provide proof of purchase, such as your order number or receipt.
- Personalized or custom-made items are generally not eligible for returns unless they are defective or damaged.
Initiating a Return
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at sales@selectsportssouvenirs.co.uk within 30 days of receiving your order.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization and shipping instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping method to ensure the safe return of your item.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within a reasonable timeframe. Please allow several business days for the refund to reflect in your account.
Exchanges
If you wish to exchange an item, please contact our customer support team, and we will assist you in arranging the exchange. Additional shipping charges may apply for exchanges.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately, and we will work to resolve the issue promptly. We may require photos or other documentation to assess the damage or defect.
Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at sales@selectsportssouvenirs.co.uk or +44 7305 625378.
We reserve the right to update or modify this returns policy at any time. Please check this page periodically for any changes.
Thank you for shopping at Select Sports Souvenirs. Your satisfaction is our top priority, and we are committed to providing excellent customer service.